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Terms and Conditions

 

HANDMADE & NATURAL PRODUCTS

All the baskets and items we sell are handmade using natural materials. We make our baskets for our online shop every 2-3 months, or take commissions. Due to the nature of these materials, colour variation will occur; the same variety of willow may have a different colour and tone from year to year due to the growing conditions changing each year. Product sizes will vary slightly from the approximate dimensions stated in the listings and for bespoke and stockist orders due to the nature of the materials and processes used. We hope you will appreciate that although we work to specific designs, sizes and styles, that each of our pieces are unique due to the natural materials used and that they are made by hand. 

All of our photographs aim to show each product as clearly as possible; however they are for illustrative purposes and colours may appear differently in different lighting conditions. Please note, some items show one example from a batch of baskets, so may not be the exact item you will be purchasing; this is always stated on the listing when this is the case. from Therefore, products purchased may vary slightly from the images on our website. 

COMMISSIONS

Please read the above section 'handmade & natural products'. In addition: 

The commission process is explained on our commission page. After the design consultation, we will send over the details from our discussion which will include: shape, size (with approximate dimensions), and colour. It will also include the estimated delivery time, shipping costs, and details of how to pay the refundable deposit (50% of the total order cost). Once the deposit is received, the order is then confirmed via email along with a confirmation of the delivery time. We will endeavour to keep you up to date with your order, however, we normally will be in touch once the order is complete. At this stage, a final invoice is sent for the final payment (50% of total order). Once the final payment is received we will ship your order and will send courier information via email. 

 

Bespoke commission items are non-refundable once delivered, unless there is a fault, or the item is damaged or lost in transit. Please see our returns policy for the details. 

COPYRIGHT/PERMISSION & LIABILITY 

All photographs on our website, social media and in publications are the copyright of Marcus Wootton (Hopewood Baskets). Under copyright law, photographs can not be used without our permission. All the content of our website is the ownership of Sarah Loughlin and Marcus Wootton (Hopewood Baskets), and should not be used without prior permission. If you would like to ask for permission to use either our images or written text, please email us (info@hopewoodbaskets.co.uk). Whilst we (Hopewood Baskets) aim that the information on this website is correct, we cannot accept any liability for any inaccuracies, nor do we accept any responsibility for information contained in linked websites.

COURSES

 

Bookings are processed through our website or via a link to the Craft Courses website (where we advertise some of our courses). Please ensure you read all information and review your ‘cart’ before purchasing. Before each course we will send out an email with specific information, so you are prepared and ready for your course; please read this carefully and get in touch with us if you have any questions (info@hopewoodbaskets.co.uk).

Please note: images used to advertise our courses are for illustrative purposes. The baskets shown are made by the tutors, and the willow varieties (colours) used on the course will vary depending on availability.

Cancellation Policy:

All our courses are non-refundable, unless we can fill your place. Courses are non-transferable. Should there be insufficient numbers for the course to go ahead, it will be cancelled 2 weeks in advance, with partipants notified via email.  In the unlikely event that we have to cancel a course for any reason, a full refund will be given (for the full price of the course fee only).  If you book and pay but do not attend the course, no refund will be given.

Shipping Information 

UK SHIPPING

UK delivery is included in the price of your product(s) when purchasing from our online shop. We aim to post your item(s) within 3-5 working days of receiving your payment. Instructions for the courier can be added at the checkout; although please note we can not guarantee these will be adhered to. An automatic email will be sent with a tracking number when an order has been booked in for delivery. Most orders are sent either with Royal Mail or Parcelforce tracked 24hr or 48hr services with full insurance. 

 

 For bespoke and commission orders, we will give you a shipping quote and be in touch to confirm your order; advising you of an approximate lead-time for these items and when you can expect delivery.

 

 For lost items due to an incorrect address being entered at checkout, you will be asked to pay for redelivery if the item is returned to us. If it is not returned to us, we can not offer a refund. 


 

INTERNATIONAL SHIPPING

For purchasing outside of the UK please email us (info@hopewoodbaskets.co.uk) to ask for a shipping quote, stating the item(s) you are interested in purchasing. 

 

Delivery costs for international shipments are at an additional cost to the item and are calculated by the volume of the parcel; we endeavour to find the most cost effective method of shipping whilst adhering to regulations and fully insuring the items.  We  advise our overseas customers to note that orders shipped overseas are sent on a delivery duty unpaid basis. Please check with your local government customs office, prior to placing an order, if you need to pay import duty or any additional taxes that may apply to your country of delivery. 

 

Hopewood Baskets does not accept any liability for additional taxes and charges relating to clearing your goods through customs. These are the responsibility of the customer. This also applies to goods returned by the customer.

 

RETURNS

If you are not happy with your purchase from our main, full-price collection, it may be returned within 14 days of receipt of our delivery, provided they are returned undamaged and in a saleable condition.  To ask to return an item, please email: info@hopewoodbaskets.co.uk

 

All returns are sent back at the customer’s own cost and own risk. We would advise using special delivery, as the parcel is not our responsibility until we sign for it. A full refund, minus our original postage costs, will then be made within 14 days via the original method of payment.

All our works are carefully checked prior to shipping. However, if any faults or damage are found upon receipt of the item, customers need to notify the studio by email (info@hopewoodbaskets.co.uk)  within 7 days of receipt of your delivery.

Only bespoke and made-to-order items that are faulty or damaged can be returned, with written confirmation from Hopewood Baskets. Customers need to notify the studio by email (info@hopewoodbaskets.co.uk) of any faults or damage within 7 days of receipt of your delivery. 

 For lost items due to an incorrect address being entered at checkout, you will be asked to pay for redelivery if the item is returned to us. If it is not returned to us, we can not offer a refund. 

 

INTERNATIONAL RETURNS

Any import duty and taxes charged to Hopewood Baskets to receive a customer's return from overseas, is at a cost to the sender. Any duty incurred will be confirmed in writing and will be deducted from the value of the refund amount.

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