Commission process
1 / Initial consultation
We begin the process by discussing with you what you have in mind for your commission - either by email or over the phone. We may ask for you to send over images or sketches to get an idea of the design you’re interested in. To begin the process, fill in the commissions form, or email us directly: info@hopewoodbaskets.co.uk
2 / Design proposal and lead time
After the initial consultation, we will send across the details from our discussion, which will include: design details (size, shape, colour etc), pricing, and timescale, along with our full T&Cs. Adjustments can be made at this stage before we finalise the details.
3 / Payment
Once the design proposal has been finalised, we require a 50% deposit to secure the commission and secure time in our making schedule. We will request the final payment once the work has been created.
4 / Completion and delivery
We will hand-weave your design according to the schedule and let you know when the order is complete. At this stage we will send across the final invoice and once received, confirm the delivery schedule. We will inform you when the parcel is due to be delivered, along with the shipping/tracking details.
To discuss commissioning a bespoke piece, please fill in the form below
FAQ
Do you have a minimum order amount/quantity?
We are happy to discuss commissions for single pieces or for several pieces. We accept commissions for designs priced £195 and over.
Do you make bespoke pieces?
We usually take commissions for bespoke pieces that are based on the designs we currently make. However, please feel free to get in touch with other ideas and we will let you know what is possib;. Please note, that bespoke work is usually priced to include design and development time.
What is the lead time for commissions?
Our lead time varies between 10 - 24 weeks from design consultation to completion. We usually create commissioned work between March-October, although we are happy to discuss your project at any time of year.
Do you work with interior designers and art consultants?
Yes, we are happy to discuss ideas with designers and consultants.
Do you ship internationally?
Yes we ship internationally - we can let you know a shipping quote during the design consultation.
What materials do you use?
We work with willow grown by ourselves, and also sourced from Somerset. We work with a range of willow varieties, choosing willow based on its structural qualities, and also by colour.